Design Thinking for Customer Impact

Course Overview:

In the day and age where customer expectations are the highest, success of a business is more dependent on meeting and moving beyond those expectations. Understanding and choreographing the optimal customer interactions is complex. Customer impact stands on one simple ground: Relationships.

In this exceptional course, you will be introduced to what drives the customer experience in this hypercompetitive world. Throughout the course, real-world examples are used to demonstrate how those components come together to form a company’s relationship with their customers.

You will be equipped. With design thinking mind-set, tools, skills to head start bold innovation. With immersive sessions, you’ll gain the practical applications and experience of design thinking, to move your business ahead.

Who Can Enroll:

Candidates wanting to apply the fundamentals of design thinking to their businesses.

Professionals looking for practical experience in applying core principles and key concepts of design thinking.

Professionals from corporate, independent consultancy, start-up, government department or academic institution.

Learning Outcome:

Implementation of Design Thinking in your business.

Learning to empathize with your customers to improve your proposition and strategy.

Developing creative problem solving skills and mind-set for innovation;

Increasing your confidence for remote & multi-disciplinary collaboration.

Course Features:

Comprehensive practical training to enforce theoretical principles.

Limited Registrations, effective presentations.

Course could be customized to businesses and LOGO added to presentations.

Course cost covers training sessions, comprehensive notes set, support material, templates and hand-outs with soft copy.

Professionally planned, prepared and presented.

Internationally recognized certificate for lifetime validity of training completion. (Participants should achieve 80% in CHOOLS exam)

Support from subject matter experts. Query Handling Facility.

Industry related project support. Career guidance and candidate promotion.

Why Choose Chools?

Access to:

• Top 100,000 Ebooks.
• 250,000 Management slides and presentations.
• 1 million excel templates.
• 60,000 business documents.

• 15,000 top books in abstract forms.
• 40,000 audio podcast.
• 550 audio library books.
• 50,000 video libraries.

• 1500 training courses.
• 2.6 million Journals and articles.
• 137 Lean Six Sigma toolkit.
• Leadership assessments.
• Quiz, Exam prep, Q&As, Case-studies.

Course Outline

Discovery through empathy


From Reframe to Novel Concepts

Prototyping and Storytelling