Design Thinking for Customer Impact

Course Overview:

In the day and age where customer expectations are the highest, success of a business is more dependent on meeting and moving beyond those expectations. Understanding and choreographing the optimal customer interactions is complex. Customer impact stands on one simple ground: Relationships.

In this exceptional course, you will be introduced to what drives the customer experience in this hypercompetitive world. Throughout the course, real-world examples are used to demonstrate how those components come together to form a company’s relationship with their customers.

You will be equipped. With design thinking mind-set, tools, skills to head start bold innovation. With immersive sessions, you’ll gain the practical applications and experience of design thinking, to move your business ahead.

Who Can Enroll:

  • Candidates wanting to apply the fundamentals of design thinking to their businesses.
  • Professionals looking for practical experience in applying core principles and key concepts of design thinking.
  • Professionals from corporate, independent consultancy, start-up, government department or academic institution.

Learning Outcome:

  • Implementation of Design Thinking in your business.
  • Learning to empathize with your customers to improve your proposition and strategy.
  • Developing creative problem solving skills and mind-set for innovation;
  • Increasing your confidence for remote & multi-disciplinary collaboration.

Course Features:

  • Comprehensive practical training to enforce theoretical principles.
  • Limited Registrations, effective presentations.
  • Course could be customized to businesses and LOGO added to presentations.
  • Course cost covers training sessions, comprehensive notes set, support material, templates and hand-outs with soft copy.
  • Professionally planned, prepared and presented.
  • Internationally recognized certificate for lifetime validity of training completion. (Participants should achieve 80% in CHOOLS exam)
  • Support from subject matter experts. Query Handling Facility.
  • Industry related project support. Career guidance and candidate promotion.

Why Choose Chools?

Access to:

• Top 100,000 Ebooks.
• 250,000 Management slides and presentations.
• 1 million excel templates.
• 60,000 business documents.

• 15,000 top books in abstract forms.
• 40,000 audio podcast.
• 550 audio library books.
• 50,000 video libraries.

• 1500 training courses.
• 2.6 million Journals and articles.
• 137 Lean Six Sigma toolkit.
• Leadership assessments.
• Quiz, Exam prep, Q&As, Case-studies.

Course Outline:

  • Discovery through empathy
  • Sense-making
  • From Reframe to Novel Concepts
  • Prototyping and Storytelling
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