The major goal of any organization would be to attract and retain customers and make them consume the goods and services that is for sale. A customer is one who patronizes a business regularly. Thus, engaging and partnering with the customer becomes the goal of an entity, as satisfied customers are the biggest assets of a company.

Change is an inevitable part of life. Without driving impactful change, any entity, business or otherwise, will not be able to evolve.
So how does one drive and lead change in the workplace?
How do you pinpoint issues, before they set into the mold? How do you find early on, the reactions, and subsequent resistance to change that you face from the workforce.