Non-IT Jobs

Content Writing/ Content Marketing

Job Description

  • 0-3 years experience
  • . You will be responsible for creating, improving, and maintaining digital marketing and lead generation initiatives.

    • ×

    Content Writing/ Content Marketing

    Job Description

     Chools is a technology firm driving digital transformation for large and mid-size businesses.You will be among the first few individuals to drive marketing efforts at Chools you must have an entrepreneurial mindset and be excited to lead a small team. You will be responsible for creating, improving, and maintaining digital marketing and lead generation initiatives.

    We will be counting on you for the following:

  • Content Creation for different platforms that improve business visibility.
  • Create, execute, and manage a winning marketing plan.
  • Develop video and content strategy, and develop targeted content/copy.
  • Perform aggressive outreach for organic growth.
  • Copywriting email, web content, and necessary sales pitches.
  • Track website and campaign performance; take appropriate actions for improvements
  • Drive SEO and improve website performance to generate MQL (Marketing Qualified Lead)
  • Able to wear multiple hats and make things happen.
  • Hire interns and other team members as needed to scale marketing efforts.

    • Requirements:

    • 0 to 3 years’ experience building effective digital presence and marketing funnels in the USA market
    • Must be able to write amazing but simple technology content in a storytelling format engaging USA market
    • Experience marketing technology services, such as ERP, Ecommerce, CRM, BI, and custom development.
    • Experience with Word Press, and other tools such as Zoho, HubSpot, Google Analytics a plus
    • Bachelor’s degree in marketing preferred
    • Previous technology firm experience a HUGE plus
    • Must be able to work within the USA CST time zone

    Why join Chools?

    • Flexibility to work remotely
    • Opportunity for leadership and advancement
    • An exciting fast-paced environment
    • Exposure to hottest industry and technology trends
    • Opportunity to build and lead your own team

    Job Types:

    • Role -Digital Marketing - Other
    • Industry Type- :IT & Non- IT Services & Consulting
    • Salary: - Not Disclosed by Recruiter
    • Functional Area - Marketing & Communication
    • Employment Type - Full Time, Permanentt
    • Role Category -Digital Marketing

    Education

    • UG ::Any Graduate

    Business / Accounts Consultant

    Job Description

  • Experience: 0-1 Year
  • Location: PAN India
    •  Designation Business /Accounts Consultant Required Skills Excellent business analytical skills. To work in conjunction with a technical resource to define the business management software SRS preparation proven skills in writing Functional Spec after understanding of a Business requirement definition document. To assist Software Architect in defining business requirements in the area of custom software applications.
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    Business / Accounts Consultant

    Job Description

     Designation Business /Accounts Consultant Required Skills Excellent business analytical skills. To work in conjunction with a technical resource to define the business management software SRS preparation proven skills in writing Functional Spec after understanding of a Business requirement definition document. To assist Software Architect in defining business requirements in the area of custom software applications.

    Required Skills:

  • Manage the daily operations of accounting and Strong analytical skills
  • Operations Excellence,Account Management
  • Financial Statement Analysis,
  • Ability to establish strong client relationship
  • Process month and end year process.
  • Accounts payable/receivable, cash receipts, general ledger, payroll, and utilities.
  • Bright freshers with the above knowledge will also be considered.
  • Basic knowledge of GST work.
  • Expertise or knowledge in Tally.
  • Must have hands-on experience in Tally ERP 9 and know about GST returns

    • Roles and Responsibilities

    • You are required to create new solutions, leveraging and, where needed, adapting existing methods and procedures
    • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
    • Your primary upward interactions are with your direct supervisor
    • You may interact with peers and/or management levels at a client and/or within Chools
    • You will be provided with guidance when determining methods and procedures on new assignments
    • The decisions that are made by you will often impact your team
    • You would be an individual contributor and/or oversee a small work effort and/or team.

    Job Types:

    • Role -Accountant / Accounts Executive
    • Industry Type- :IT Services & other Consulting
    • Salary: - Not Disclosed by Recruiter
    • Functional Area - Finance & Accounting
    • Employment Type - Full Time, Permanentt
    • Role Category -Accounting & Taxation

    Education

    • UG ::Any Graduate

    Graphic Designer

    Job Description

     Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval,
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    Graphic Designer

    Job Description

     Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval, Creating a wide range of graphics and layouts for product illustrations, and websites with software such as photoshop, Illustrator, Adobe XD & reviewing final layouts and suggesting improvements when necessary.

    Responsibilities :

  • Planning concepts by studying relevant information and materials.
  • Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
  • Creating a wide range of graphics and layouts for product illustrations,
  • knowledge of design software and technologies
  • Reviewing final layouts and suggesting improvements when necessary.

    • Primary Duties includes the following:

    • Develop graphics based on concepts. There may be research involved to generate content for the graphic Work with marketing team to develop multiple resources for unique campaigns
    • Develop digital marketing ads and landing pages
    • Create emails, newsletters, posters, etc.
    • Create graphics for technical projects - simple to complex technical concepts
    • Promote company visibility across various outlets - social media, trade organisation, media, etc.
    • Excited to learn about an industry and turn that knowledge into valuable content
    • Ensure that our products speak the same visual language across mediums and channels.
    • Accountable for brand consistency across campaigns and assets - website, emails and other marketing channels.
    • Work with a wide range of media and use graphic design software.
    • Work as a part of the team with copywriters, designers, executives etc..

    Our ideal candidate has the following:

    • Have at least 0-1 years previous relevant experience
    • Must have proficient-level experience in Illustrator, Photoshop, InDesign, Premiere Pro, Premiere Rush, Adobe After Effects etc. (graphic tools)
    • Self-starter who can take concepts and develop context
    • Must be familiar with latest apps, tools and social media
    • Must be highly engaged, creative, innovated, detailed, timely and organised
    • Must understand confidentiality requirements
    • Have good communication and verbal skills to work with executive and technical staff Able to work in a team environment
    • Good positive attitude.

      • Job Types:

      • Role -Graphic Designer
      • Industry Type- :Travel & Tourism
      • Salary: - Not Disclosed by Recruiter
      • Functional Area - UX, Design & Architecture
      • Employment Type - Full Time, Permanentt
      • Role Category -Other Design

      Education

      • UG ::Any Graduate

    BD & Marketing Manager

    Job Description

     We are looking for a driven and enthusiastic individual to take Business Development Marketing to next level. He/she should have a strong hold on the local market and client relationship
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    BD & Marketing Manager

    Job Description

     We are looking for a driven and enthusiastic individual to take Business Development Marketing to next level. He/she should have a strong hold on the local market and client relationship to promote our Brand Image Tourism Product, must be comfortable prioritizing and qualifying opportunities and then driving them from origination all the way through to completion.

    Responsibilities and Duties

  • Own s and manage the team s business development pipeline to ensure it is up to date and that all relevant stakeholders are using it efficiently; Contribute actively to shaping and prioritizing our BD strategy as we scale;
  • Contribute actively to shaping and prioritizing our BD strategy as we scale
  • Evaluate new incoming partnership requests and process them;
  • Manage all the inbound outbound partnership requests and execute;
  • Pitch and run demonstrations of latest products;
  • Increase the value of current customer while attract new ones.

    • Qualifications and Skills

    • Minimum of 0-6 -to-2 years of experience.
    • Must have working experience in the Hospitality/Tourism sector/Aviation Industry.
    • Must be a graduate or Postgraduate in Tourism marketing
    • Excellence in a client management model.
    • Excellent communication and presentation skills
    • Strong Listening and negotiation skills;
    • High level of interpersonal skills and integrity;
    • Strong team player.

    Job Types:

    • Role -Marketing Manager
    • Industry Type- :Travel & Tourism
    • Salary: - Not Disclosed by Recruiter
    • Functional Area - Marketing & Communication
    • Employment Type - Full Time, Permanentt
    • Role Category -Marketing

    Education

    • UG ::Any Graduate
    • PG :Any Postgraduate

    Market Research Analyst

    Job Description

  • Experience: 0-7 Year
  • Location: Bengaluru, Pune, coimbatore,Chennai
  • Analyze qualitative data identifying key themes in line with objectives and assist in the writing of reports. Insights into various industries, topics etc.
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    Market Research Analyst

    Job Description

    Roles and Responsibilities:

  • Experience: 0-7 Year
  • Location: Bengaluru, Pune, coimbatore,Chennai
  • Analyze qualitative data identifying key themes in line with objectives and assist in the writing of reports. Insights into various industries, topics etc.
  • Analyze statistical data, identifying key trends, to provide clients with results from their projects in line with research objectives Interpretation of data to provide clear direction to clients.
  • Researching various industries based upon customers’ needs Good ability to grasp new concepts quickly.
  • Ability to demonstrate strategic thinking, while also asking smart questions to find information and get the job done.
  • Analyst would be principally responsible for interpreting data, formulating reports and making recommendations based upon the research findings.
  • Strong research, analytic and logical thinking skills

    • Desired Candidate Profile:

  • 0-2 years of experience in the Market Research industry with exposure to multiple domains is preferred
  • Freshers can also apply
  • Strong analytical and report writing skills
  • Strong communication skills
  • Expertise with Excel and other statistical tools
  • B.Tech and/or MBA and B.A. or M.A. (Economics) will be preferred

    • Job Benefits & Perks

    • 5 days working
    • Comp-offs
    • Incentives

    Job Types:

    • Role :-Data Analyst
    • Industry Type :- Analytics / KPO / Research
    • Functional Area :- Data Science & Analytics
    • Employment Type :- Full Time, Permanent
    • Role Category :- Business Intelligence & Analytics

    Education

    • UG :B.B.A/ B.M.S in Any Specialization, B.Pharma in Any Specialization, B.Com in Any Specialization, B.A in Any Specialization, Other Graduate, B.Tech/B.E. in Any Specialization
    • PG :MS/M.Sc(Science) in Any Specialization, M.Com in Any Specialization, MBA/PGDM in Any Specialization, PG Diploma in Any Specialization, M.A in Any Specialization, Other Post Graduate, M.Tech in Any Specialization

    Business Analyst

    Job Description

    Roles and Responsibilities:

  • Self-motivated and self-directed.
  • Process-oriented thinking, problem solvers/solution-oriented
  • Ability to prioritize and perform tasks efficiently
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    Business Analyst

    Job Description

    Roles and Responsibilities:

  • Process-oriented thinking, problem solvers/solution-oriented
  • Self-motivated and self-directed.
  • Ability to prioritize and perform tasks efficiently
  • Collaborate with a variety of stakeholders to gain a better understanding of business issues
  • Use input from the Business to understand product business objectives in order to appropriately prepare and refine product backlog - Gather, define and document functional and non-functional requirements.
  • Discover, organize, and explain business needs, as well as review/produce specifications for change.
  • Collaborate with the development team to verify that the specs are understood.

    • Desired Candidate Profile:

  • 0-2 years of experience in the Market Research industry with exposure to multiple domains is preferred
  • Freshers can also apply
  • Bachelor degree (BSc Comp, BCA, Diploma Comp) from a reputed institution in STEM discipline.
  • Hands-on experience in Excel, Python, or any scripting tools, Data query tools
  • Good knowledge of C, C++ programming languages
  • Good Knowledge in Linux OS
  • Able to work in a lean, fast-paced environment.
  • Excellent written and verbal communication skills
  • Exceptional analytical and conceptual thinking skills
  • The ability to influence stakeholders and collaborate with them to find acceptable solutions.
  • Good technical skills, excellent documentation skills
  • Excellent in logical reasoning and strong data-driven mindset.

    • Job Types:

    • Role :-Business Analyst
    • Industry Type :- IT Services & Consulting
    • Functional Area :-Data Science & Analytics
    • Employment Type :- Full Time, Permanent
    • Role Category :-Business Intelligence & Analytics
    • Location:-Bengaluru,pune,Coimbatore

    Education

    • UG :BCA in Computers, B.Sc in Computers

    Digital Marketing Strategist / Social Media Marketer

    Job Description

    Job Pofile:

  • Looking for a Social media marketer from E-commerce background(preferably) or Fashion background.
  • Person who understands the concept of fashion related social media posts.
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    Digital Marketing Strategist / Social Media Marketer

    Job Description

    Job Pofile:

  • Looking for a Social media marketer from E-commerce background(preferably) or Fashion background.
  • Person who understands the concept of fashion related social media posts.
  • Responsible for all social media updates including Facebook, Instagram, Roposo, Myntra, Pinterest etc.
  • Responsible for strategy planning to increase engagement and brand value on social media.
  • Responsible for continuous monitoring and insights of brand pages.
  • Should have the knowledge of Google Analytics, Google Adwords and Facebook Ads.
  • Should have a basic knowledge of SEO, SEM/PPC and SMO.
  • Responsible for competitor analysis and strategy to improve engagement.
  • Knowledge of Photoshop or other editing tools will be a plus point.

    • Basic Qualification

  • 0-1 years of experience
  • Passed out from a reputed college, preferably done MBA
  • Should be able to step and grow the brand to the next level

    • Job Types:

    • Role :-Marketing Manager
    • Industry Type :- Textile & Apparel
    • Functional Area :-Marketing & Communication
    • Employment Type :- Full Time, Permanent
    • Role Category :-Marketing

    Education

    • UG :Any Graduate
    • PG :MBA/PGDM in Marketing

    Business Development Manager

    Job Description

     We are looking for Rockstar's (irrespective of any industry) who can propel the Company's prospects to the next level & ready to ignite a spark in the spectrum of sales (B2B- SaaS Healthcare).
  • This role involves hard core sales with predefined targets.
  • Fresh MBA graduates who has excellent communication skill & passion for sales & targets can also apply
    • ×

    Business Development Manager

    Job Description

     We are looking for Rockstar's (irrespective of any industry) who can propel the Company's prospects to the next level & ready to ignite a spark in the spectrum of sales (B2B- SaaS Healthcare).
  • This role involves hard core sales with predefined targets.
  • Fresh MBA graduates who has excellent communication skill & passion for sales & targets can also apply
    •  The experience in all stages of the business development cycle (Lead generation, Calling the leads, set up meeting, product demo & discuss details, handle FAQ, discuss commercial, close deal, handle after sales service) would be an added advantage.

    Responsibilities:

  • Generate leads through own resources, FB, LinkedIn and Email Marketing and other channels.
  • Be responsible for business growth and partnership agreements.
  • Maintain consistent contact with existing clients & collaborate with companies.
  • Manage sales pipeline.
  • Track metrics to ensure revenue & new client’s targets are achieved.
  • To conduct seminars, doctor meets, tie up with hospitals etc.
  • To conduct on the job training to new induct / other field employees - existing and new
  • To manage vacant territory whenever instructed to do so.

    • Qualifications:

  • Degree in sales, marketing or business administration from reputed institutions
  • Experience in full sales cycle including deal closing Demonstrated sales success.
  • Strong negotiation / people convincing skills.
  • Good understanding of sales (B2B) and end to end account management process.
  • Field sales experience (B2B) with proven track record of increasing sales and revenue would be added advantage.
  • Having clear understanding of push Marketing.
  • Strong ethics and discretion while dealing with customers.
  • Good network with doctors / hospitals/ diagnostic centres / polyclinic/channel partners will be an additional advantage.

    • What we provide:

    • Motivating compensation & performance-based incentives with great Employee Benefits.
    • Amazing personal growth experience.
    • Environment to perform / freedom in work.
    • Non-hierarchical, performance driven culture.
    • Opportunity to work directly with leadership team.

    Job Types:

    • Role :-Area Sales Manager (B2B)
    • Industry Type :-Medical Services / Hospital
    • Functional Area :-Sales & Business Development
    • Employment Type :- Full Time, Permanent
    • Role Category :-Enterprise & B2B Sales

    Education

    • UG :Any Graduate
    • PG :Any Postgraduate

    Management Consultant

    Job Description

     Management Consultant - Strategy & Operations Consulting

    Eligibility:

  • MBA from a reputed College in Operations and B Tech preferably Mechanical / Production
  • 0-2 Years of work Experience in Operations excellence or management Consulting
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    Management Consultant

    Job Description

     Management Consultant - Strategy & Operations Consulting

    Eligibility:

  • MBA from a reputed College in Operations and B Tech preferably Mechanical / Production
  • 0-2 Years of work Experience in Operations excellence or management Consulting
  • Knowledge on Strategic Planning, Balance Score card, Business Process Improvement, Operational Improvement, Lean and Change Management concepts
  • Experience of conducting workshop to mentor the mid and senior level client management
  • High Analytical Skills and Self-motivated Individual

    • Duties and responsibilities:

  • Independently handle assigned consulting projects with minimal intervention
  • Assist in the definition of project objectives, scope, organization, timelines, and overall approach
  • Plan & Conduct the documentation of As Is business processes and the subsequent development of To Be’ business processes and recommended policies
  • Analyze the ‘As Is’ business process and orchestrate analytical studies which justify the recommended policies and procedures in the ‘To Be’ business process map
  • Schedule and lead workshop sessions to develop capabilities necessary to fulfill the business process requirements
  • Conduct pilot programs and go-live assessments for the ‘To Be’ business process map and determine readiness of systems and client teams
  • Facilitate resolution of issues arising during implementation of a project
  • Draft and put in place sustenance and audit programs and measure and resolve any deviations after completion of implementation phase
  • Regularly undertake research into industry sector, markets and competitors of clients Providing objective strategic advice to the client
  • Staying updated with the consulting world and always be on the lookout for best practices and new consulting practices
  • Staying alert and self-motivated to develop new business opportunities for the company Empower the Jr Consulting / Analyst Team to accomplish above responsibilities in their respective projects

    • Qualifications:

  • Degree in sales, marketing or business administration from reputed institutions
  • Experience in full sales cycle including deal closing Demonstrated sales success.
  • Strong negotiation / people convincing skills.
  • Good understanding of sales (B2B) and end to end account management process.
  • Field sales experience (B2B) with proven track record of increasing sales and revenue would be added advantage.
  • Having clear understanding of push Marketing.
  • Strong ethics and discretion while dealing with customers.
  • Good network with doctors / hospitals/ diagnostic centres / polyclinic/channel partners will be an additional advantage.

    • What we provide:

    • Motivating compensation & performance-based incentives with great Employee Benefits.
    • Amazing personal growth experience.
    • Environment to perform / freedom in work.
    • Non-hierarchical, performance driven culture.
    • Opportunity to work directly with leadership team.

    Job Types:

    • Role :-Management Consulting - Other
    • Industry Type :-Management Consulting
    • Functional Area :-Consulting
    • Employment Type :- Full Time, Permanent
    • Role Category :-Management Consulting

    Education

    • PG :MBA/PGDM in Any Specialization

    Technical Writer

    Job Description

     As a Senior Technical Writer, you will support the product documentation we need to do for all the different work streams that will be supported in System 1 IAPM, especially Augury. Also, you will collaborate with product owners/SMEs to understand the requirements and features being built in the product and convert them into user comprehensible documentation and procedures.
  • Fresher’s can also apply
    • ×

    Technical Writer

    Job description:

     As a Senior Technical Writer, you will support the product documentation we need to do for all the different work streams that will be supported in System 1 IAPM, especially Augury. Also, you will collaborate with product owners/SMEs to understand the requirements and features being built in the product and convert them into user comprehensible documentation and procedures.
  • Fresher’s can also apply

    • As a Technical Writer, you will be responsible for:

  • Communicating complex information clearly, concisely and accurately.
  • Creating simple tutorials, review labels and messages within the user interface, and create release notes, FAQs, implementation guides
  • Creating diagrams, collaborate with other writers to create a style guide, design efficient writing processes, edit white papers and other collateral. Also, you will constantly seek smarter ways to improve.
  • Being a customer advocate, striving to create the best information experience for the customer. Also, have good writing and editing skills
  • Having good command over English language and having the ability to express technical and engineering content into user comprehendible content. Also, skilled in core information development processes
  • Being skilled in time management, able to meet tight deadlines with multiple deliverables. Also, have Knowledge of core technical communication concepts, topic-based authoring, minimalism, task-oriented design.
  • Being able to collaborate with subject matter experts to research software products, understand requirements, determine functionality and design features, then communicate those effectively to the user Working with global development teams, including flexibility to work and engage with remote teams during off-core working hours when necessary.
  • Being able to create compelling visual content and stories that convey key product and solution messages and themes while adhering to the company’s brand and design.
  • Being able to break down software processes into tasks necessary to the targeted user and effectively explaining those tasks to the user.

    • Fuel your passion, To be successful in this role you will:

    • Have bachelor's in Journalism, communications field, Computer Science or related field with minimum of 2-3yrs. of technical writing experience or master's with 5 yrs. of Technical writing experience
    • Have experience with following tools like MadCap, Adobe Flare authoring, Illustrator, Photoshop is desirable
    • Have experience in Acrobat ProTech Smith, Snag-It Visual, Studio Acquia, Digital Asset Management (DAM) System, SAP etc. is desirable
    • Able to understand of the major aspects of software design, development, and QA and how they affect the information development process.
    • Have an experience working on core data structures and algorithms and implement them using language of choice
    • Have Awareness of Lean/Agile/XP software development processes. (Desirable)

    Education

    • UG :UG :Any Graduate
    • PG :Any Postgraduate

    Job Types: Full-time,

    • Role :-Technical Content Developer
    • Industry Type :-Hotels & Restaurants
    • Functional Area:-Content, Editorial & Journalism
    • Employment Type :-Full Time, Permanent
    • Role Category:-Content Management (Print / Online / Electronic)

    Bid Manager

    Job Description

     Manage the end-to-end bid process. • Analyzing the tender document to understand the needs of the client Manage virtual bid teams and inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, commercial, legal, and project management/delivery.
  • 0-2 Years Experience
  • Location: Bengaluru,Noida,pune
    • ×

    Bid Manager

    Job description:

     Manage the end-to-end bid process. • Analyzing the tender document to understand the needs of the client Manage virtual bid teams and inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, commercial, legal, and project management/delivery
  • Work with the Sales leads to develop a clear winning strategy for each bid and ensure win themes are clear and compelling
  • Understand and resolve complex technical, strategic and business issues.
  • Prepare and review the commercial aspects of the bid, ensuring all products/services are included in the final price to the customer.
  • Risk tracking and management throughout the bid process.
  • Contributing to the written proposal - both in terms of content and presentation (such as providing guidance around the executive summary).
  • Manage the bid budget and monitor and report on overall performance against KPIs.
  • Ensure timescales are achieved at each step of the bid process, including all internal governance while taking the initiative in setting realistic deadlines.
  • Ensure on-time submission of compliant and commercially sound bids.
  • Coordinate and plan all client presentations required as part of the bid submission.
  • Drive continuous improvement, through post-bid reviews, both internally and with customers.

    • Desired Candidate Profile

  • Bachelors or Masters from a recognized university
  • 0-6 years of experience in a similar role
  • Excellent written and verbal communication skills.
  • Strong organizational and analytical skills.
  • Ability to provide efficient, timely, reliable, and courteous service to clients.
  • Ability to effectively present information.
  • Ability to solve advanced problems and deal with a variety of options in complex situations
  • Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
  • Ability to comprehend, analyze, and interpret the most complex business documents.
  • Ability to make effective and persuasive presentations on complex topics to employees, clients, top management, and/or public groups.
  • Ability to motivate and negotiate effectively with key employees, top management, and client groups to take the desired action.

    • Education

    • UG :UG :Any Graduate

    Job Types: Full-time,

    • Role :-Other
    • Industry Type :-Miscellaneous
    • Functional Area:-Other
    • Employment Type :-Full Time, Permanent
    • Role Category:-Other

    Technical Support Engineer

    Job Description

  • Respond to customer through phone/ email inquiries w.r.t products and perform required technical troubleshooting steps based on customer issue within the scope of support
  • 0-5 Years Experience
  • Location: Bengaluru,pune
    • ×

    Technical Support Engineer

    Job description:

  • Respond to customer through phone/ email inquiries w.r.t products and perform required technical troubleshooting steps based on customer issue within the scope of support
  • Hands-on experience working with ticketing tools and SLA governed environment Escalate issues (when required) to the appropriate channel
  • Record, track, and document the problem-solving process all the way through to the final resolution Use logical reasoning to analyze a situation and make use of available debug utilities
  • Identify and learn old and new software features supported by the organization
  • Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits
  • Develop FAQ and Knowledge Base articles to aid in problem resolution.

    • Roles and Responsibility -

  • Take ownership of the Support Tickets and customer communication to be done by L2
  • Team will work with required L3 engineer and ensure the logical conclusion of the ticket when they are unable to solve the ticket within the stipulated time Work with Escalation Engineer over Escalated tickets
  • L2 owns the responsibilities all the client communication for swarmed tickets
  • Issue understanding and Impact analysis during problem identification - Severity validation Identify affected components
  • Search KBs, Support tickets, Documents for relevant solutions for the reported issue.
  • Request and review all required details like the screenshot, all application logs, event viewer logs and Diagnostic utility result (if needed) before having a meeting with the customer.
  • Self-analysis capture over the ticket. (internal and external notes),Replicate it locally [share the env. details in the internal tab of the ticket].
  • During scanning Jira tickets, if he/she finds an issue as bug/enhancement. The information should be added to the ticket [internal tab] and further needs to be validated by L3 member.
  • In case of bug/ enhancement fixed after getting confirmation from L3, communication to the customer Frontline engineer is also responsible for KB and RCA for the non-swarmed issue.
  • The engineer should be flexible to work in any shift as required by the business in the future
  • The engineer should be ready to work 24X7X365 rotating shift based on business requirements.

    • Technical Skills:-

  • High proficiency in using computers.
  • Technical troubleshooting/ debugging experience, programming experience, knowledge in database, SQL queries.
  • Advance knowledge of Windows systems, fair understanding of code flow( JAVA, Python, C#), Webserver ( IIS / Apache / Tomcat troubleshooting), Any database.
  • Advanced knowledge of Database, scripting, Excel.
  • Basic knowledge of macros.
  • Intermediate knowledge on Networking, Windows Server 2012 onwards, Client-Server Architecture
  • Basic knowledge on Cluster and Active Directory
  • In-depth Knowledge about browsers (MS Internet Explorer and equivalent) Usage of MS Office suite (MS Outlook, MS Word and MS Excel) & Open office suite.

    • Education

    • UG :UG :Any Graduate
    • PG :Any Postgraduate

    Job Types: Full-time,

    • Role :-Network (Support) Engineer
    • Industry Type :-Software Product
    • Functional Area:-Engineering - Hardware & Networks
    • Employment Type :-Full Time, Permanent
    • Role Category:-IT Network

    Customer Relationship Manager

     We are seeking qualified Customer Relationship Manager for WISE. The Customer Relationship Manager will utilize their skills to actively communicate with our users and understand their pain points and needs. They will be a point of contact between users and the product team.
    ×

    Customer Relationship Manager

    Job description:

  • Respond to customer through phone/ email inquiries w.r.t products and perform required technical troubleshooting steps based on customer issue within the scope of support
  • Hands-on experience working with ticketing tools and SLA governed environment Escalate issues (when required) to the appropriate channel
  • Record, track, and document the problem-solving process all the way through to the final resolution Use logical reasoning to analyze a situation and make use of available debug utilities
  • Identify and learn old and new software features supported by the organization
  • Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits
  • Develop FAQ and Knowledge Base articles to aid in problem resolution.

    • Key Responsibilities:-

  • Responding to queries and support requests of users on mail, playstore, whatsapp, calls and other communication channels
  • Collecting inbound leads and coordinating with business team to setup demos and meetings Set-up meeting with potential clients
  • Actively communicating with existing users (Teachers on App) to gather key feedback
  • Delivering product demos and constantly finding ways to improve them
  • Keeping a track of inbound leads, invoicing and payments
  • Documenting every critical/positive feedback received and presenting its summary to the product team Communicating feedback and feature requests to internal internal team for product improvement

    • Must-Haves:-

  • Bachelor's degree, MBA is a plus
  • Amazing communication skills: Hindi (Oral), English (Written and Oral) Customer empathy
  • Ability to work in a team
  • Willingness to work in a high-paced early stage start-up
  • Knowledge of MS office and Google Drive, Spreadsheets, etc

    • Must-Haves:-

  • Out-of-the-box thinking
  • Taking ownership of new projects that would lead to better customer experience
  • Flexibility to take up new challenges and additional responsibilities

    • Key Competencies:-

  • Organizational collaboration
  • Being customer centric and service oriented, building relationships based on trust and respect, keeping customers needs foremost in mind.
  • Able to understand and articulate customer issues and pain points

    • Education

    • UG :Any Graduate

    Job Types: Full-time,

    • Role :-Customer Success Manager
    • Industry Type :-E-Learning / EdTech
    • Functional Area:-Customer Success, Service & Operations
    • Employment Type :-Full Time, Permanent
    • Role Category:-Customer Success