Business Transformation
Change is inevitable.
Every business goes through many different phases of change. Every moment, every single decision taken from every level of management. From the micro to the macro-levels. It has the potential to make or break the organization.
Business transformation is a process that aims at making fundamental changes in the way an organization works. Be it in the improvement of processes, technology deployed in the organization, or the personnel. Fundamental changes made in these sectors drive profit and make the entire process more efficient.
Business transformation works on mammoth scales. In place of making incremental changes done to several processes, bold and swift changes are made, like adopting new business and operating models.
Transformation happens from top to bottom.
From the CEO’s to the Board of Directors. The change is adopted and spread throughout the organization. Think of it like rebuilding yourself, piece by piece. Taking away the unnecessary elements (and when we say unnecessary, we mean redundant workflow and processes). Replacing them with new ones that the company plans to adopt. It is as much a change in the thought process that drives the company, as it is a change in the entire company’s plan of action.
Most attempts at business transformation happen over the course of many years. With certain strategic pivots set in place that can reduce the timeframe for the transformation.
But what if we told you, we do more than reduce said timeframe? We transform your business to produce output at an exceedingly accelerating pace!
Some ways that we do this is by
✔ Finding avenues for change, and getting all stakeholders on the same page about the changes that need to be taken.
✔ Understanding the organization – What it is changing from, and what it needs to change into.
✔ Improving scalability, by finding out your functional requirements.
✔ Automating processes that take more manpower than they should.
✔ Avoiding over-optimization.
✔ Steering your business towards operational resilience.
For every team, we have a game plan.
And every business has its own set of goals to achieve. Whether it be increasing scalability, or making way for a slew of more efficient processes. We at Chools make this easily attainable for you. Whichever be the set of goals you have set for your business.
With our consulting services, we help you rebuild your organization, from top to bottom. Making the time consuming process of upgrading to future industry standards easier.
We help you
✔ Increase revenue.
✔ Cut costs.
✔ Improve satisfaction of customers.
✔ Adjust and flourish under market pressure.
✔ Automate repetitive processes in favor of processes that hold higher value.
✔ Leverage big data and technology to help you identify opportunities, and achieve success.
✔ Transform the inbuilt corporate culture in your organization.
✔ Define the mission statement of your new business model. And ideate a strategy for the same.
✔ Inculcate decision making capability depending on the roles, and rules defined.
✔ We teach you how to go about this entire process in a fast paced manner. We deliver Time bound and Achievable results. Results that will not only transform your business, but also keep you ahead of the rest in the game.
Go big as you Grow Big! Welcome to Chools.
Business Transformation - Case Study
Scenario:
Fragmented customer experience across disoriented physical and digital channels made meeting the customer needs complicated.
The approach followed:
Clear mapping of the customer journey through the entire organization. Establishing a unified vision. Facilitating membership and services based strategy.
Outcome observed:
With strategic roadmap designed exquisitely by Chools, the company developed a highly profitable membership and services program.
The detailed scenario:
A well-known food and beverage company had a setback in meeting its customer needs. On an urgent basis, it needed innovation in its digital offerings, at a pace that corresponds capably with the dynamic market changes. The company felt the pressure of e-commerce giants. It’s digital and customer strategy needed revitalization. The company realized its customer journey was fractured in parts across multiple offerings. It implemented the strategy developed by Chools to understand major friction points spread across the customer journey. It developed a systematic customer experience strategic plan encompassing CRM, IT and e-commerce factions. A new financial model was built to initiate production and promotion of new products and services.
The approach followed:
✔ The dedicated teams for CRM, Loyalty, IT and e-commerce are engaged in understanding the customer experience landscape.
✔ Five year strategic description is developed for a business model pivot.
✔ Customer pain points are prioritized to be dealt with for the next five years.
✔ Business case is built, shifting its paradigm from traditional retail to membership-services based model.
✔ Five year financial model is built that displays the estimated revenue growth of several billion dollars.
✔ Master Data Management capability is introduced and monitored for effective connection of customer data to multiple entities of the organization.
The observed outcomes:
The business case resulted from the successful implementation of the strategy developed by Chools, compelled the organization to pivot its business model, transforming it into being customer-centric. The client, acting on the devised strategic plan, built a digital membership platform. Master data platform was developed. Customer data across the organization was connected. Services based approach was adopted. It resulted in customer ease. They could traverse multiple services offered through the organization.
The Challenge
A global tech client was looking forward to embarking on a unique journey to develop an exceptional operating model for corporate innovation concentrated within a specified region.
Chools undertook the task of conducting the Design Thinking Labs. Our knowledge transfer resulted in the company getting equipped with the concepts and tools of Design Thinking. With the valuable information gained, they were in the elevated position of developing an extraordinary proof of concept through concept application.
The Solution
The subject experts from Chools systematically demonstrated the principles and tools of Design Thinking. The Human-Centred Innovation and the multiple varieties of the innovations were the emphasized aspects. They had set the right tone to solve the expected internal innovation dilemma.
The company aptly applied the Design Thinking process with proper identification of critical innovation dilemma to solve. The next step taken was the conduction of fieldwork research. The solutions were brainstormed, the storyboards were created and ideas were exchanged. This collaborated process resulted in a dramatic improvement in their business levels. Particularly concerning their Strategic Business Customer from one prospering Asian nation.
The most promising ideas with significant potential were prototyped. They were tested with the customer, considering the practical application and the real-world scenario. They created an effective business pitch and a developed proof of concept after the lab.
The Output
The company was now well equipped with exceptional knowledge and pioneered tools of innovation. With their creation of a viable proof of concept, the team exited the labs with enhanced confidence. They were now enthusiastically ready to harness their company’s potential for innovation and creativity.
