CQA EXAM 1

Welcome to your CERTIFIED QUALITY AUDITOR QUIZ PART ONE

YOU HAVE ONLY 45 MINUTES TO COMPLETE THIS PART

All the best.

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1. Which of the following requests by an auditor is likely to obtain the most objective evidence for verification?

“What kind of information do you receive?”

“Show me the information you have received.”

“Who provides the information to you?”

“Describe how you receive information.”

2. Which of the following conclusions can be made by an auditor who observes that statistical process control (SPC) charts posted near operator workstations are done correctly and are regularly completed throughout the plant?

Shop floor staff have been fully trained.

SPC charts are available.

Commitment of management to quality is strong.

Processes are being improved continually.

3. Auditors can use flowcharts in their work in order to

understand the overall process or system being audited.

analyze the causal factors of process dispersion.

distinguish variations in a process over time.

determine process capability and uniformity.

4. When is it acceptable to grant an extension of the time frame for a corrective action?

When the corrective action plan requires more time than originally anticipated.

When there has been a change in operators who perform the task.

When the auditee determines that the proposed corrective action is not cost-effective.

When the auditor cannot perform the follow-up audit as scheduled.

5. Which of the following is most important for an auditor to convey at an initial audit interview?

An interest in cooperation and open dialogue.

A give-and-take atmosphere that focuses on compromise.

A personal approach to information gathering.

A formal approach that is guided by specific roles for each participant.

6. During the opening meeting, it is the auditee’s responsibility to

prepare the meeting agenda.

state the audit purpose and scope.

identify safety requirements.

set the audit schedule.

7. While performing an internal audit, an auditor notices that an operator on one shift skips part of the documented procedure. In this situation, the auditor should do which of the following?

Report it to the operator’s supervisor or manager.

Make a note on the checklist and initial it.

Question the operator about the observation.

Ask another operator to evaluate the situation.

8. An auditee responds to a corrective action request by stating that the problem has never occurred before and is “not the norm for our operation.” Which of the following is the most appropriate action for the lead auditor?

Confer with the audit client to assess the appropriateness of the response.

Schedule a follow-up audit immediately.

Draft a response explicitly requesting a more concise root-cause analysis.

Note that the deficiency is the result of a random occurrence.

9. Which of the following audit strategies is a common technique to assess compliance to a specific requirement at all locations where that requirement is applicable?

Process method.

Discovery method.

Department method.

Element method.

10. An audit report should contain which of the following?

Corrective action.

Audit findings.

Re-audit schedule.

Root cause analysis.

11. Audits are conducted against a performance standard to ensure which of the following?I. Meaningful measurements
II. Objectively evaluated performance
III. Perceptive observations

II and III only.

I, II, and III.

I and II only.

I only.

12. Which of the following is an audit reporting technique for prioritizing audit findings?

Risk-benefit ratio.

Weibull distribution.

Ishikawa diagram.

Cognitive dissonance.

13. A root cause of a nonconformance is defined as a problem that

must be corrected in order to prevent a recurrence.

is established through the use of fishbone diagrams.

must be reviewed by the material review board.

is discovered by conducting designed experiments.

14. Auditor independence includes freedom from which of the following?I. Bias
II. Conflict of interest
III. External influences
IV. Previous exposure to the area

I, II, and III only.

I and II only.

II, III and IV only.

II and IV only.

15. When lower-tier documents are compared to higher-tier documents before the fieldwork starts, the comparison is called a

conformance audit.

management audit.

process audit.

desk audit.

16. An audit trail is necessary in order to

show how and when items were reviewed.

schedule and budget for audit assignments.

provide management with justification for an audit.

provide the audit manager with audit results.

17. If the audit escort for one area is repeatedly late or unavailable, what is the best option open to the auditor?

Narrow the scope of the audit to accommodate the delays.

Proceed without the escort.

Notify the auditee management of the consequences created by the delays.

Assess system effectiveness using objective evidence from other areas.

18. The fraction of nonconforming products is plotted on which of the following types of control charts?

c chart.

np chart.

u chart.

p chart.

19. An auditor is performing an audit of a drilling machine that produces 100 pieces a day and that is showing improved quality. Which of the following rules should be used for determining the proper sample size for a fixed level of confidence?

The AQL of the raw material should be used.

The moving average should be calculated.

The sample size should be decreased as the quality improves.

A 10% sample size should be used, regardless of the change in quality.

20. Which of the following statistics would best describe the central tendency of a sample of data?

Standard deviation.

Range.

Mean.

Mode.

3 out of 2

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CQA EXAM 1

CQA EXAM 1

CERTIFIED QUALITY AUDITOR TWO

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