Handling A Difficult Customer

Curriculum  • Cultivate a positive attitude • Manage internal and external stress • Develop abilities to listen actively and empathize • Build a rapport with customers in person and over the phone • Understand the diverse challenges posed by customers • Develop strategies to adapt to challenging circumstances 0/8

• Lecture1.1
  Audio Workshop – Handling A Difficult Customer 30 min
• Lecture1.2
  Video Content – Handling A Difficult Customer 30 min
• Lecture1.3
  E Book – Handling A Difficult Customer 30 min
• Lecture1.4
  Training Manual – Handling A Difficult Customer 30 min
• Lecture1.5
  Instructor Guide – Handling A Difficult Customer 30 min
• Lecture1.6
  Activities – Handling A Difficult Customer 30 min
• Lecture1.7
  Ice Breakers – Handling A Difficult Customers 30 min
• Lecture1.8
  PowerPoint Presentation – Handling A Difficult Customer 30 min