Curriculum • Define civility, understand its causes, and enumerate at least three of its behavioral indicators. • Understand the costs of incivility, as well as the rewards of civility, within the workplace. • Learn practical ways of practicing workplace etiquette. • Learn the basic styles of conflict resolution. • Learn skills in diagnosing the causes of uncivil behavior. • Understand the role of forgiveness and conflict resolution. • Understand the different elements of effective communication. • Learn facilitative communication skills such as listening and appreciative inquiry. • Learn specific interventions that can be utilized when there’s conflict within the workplace. • Learn a recommended procedure for systematizing civil behavior within the workplace.