Curriculum • Define facilitation and identify its purpose and benefits. • Clarify the role and focus of a facilitator. • Differentiate between process and content in the context of a group discussion. • Provide tips in choosing and preparing for facilitation. • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing. • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution. • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups. • Define what interventions are, when they are appropriate and how to implement them.