Telephone Etiquette

Curriculum  • Recognize the different aspects of telephone language • Properly handle inbound/outbound calls • Know how to handle angry or rude callers • Learn to receive and send phone messages • Know different methods of employee training 0/8

• Lecture1.1
  Audio Workshop – Telephone Etiquette 30 min
• Lecture1.2
  Video Content – Telephone Etiquette 30 min
• Lecture1.3
  Ebook – Telephone Etiquette 30 min
• Lecture1.4
  Training Manual – Telephone Etiquette 30 min
• Lecture1.5
  Instructor Guide – Telephone Etiquette 30 min
• Lecture1.6
  Activities – Telephone Etiquette 30 min
• Lecture1.7
  Ice Breakers – Telephone Etiquette 30 min
• Lecture1.8
  PowerPoint Presentation – Telephone Etiquette 30 min