Contact Center Training

Curriculum  • How to get management involved in training. • Why peer training works. • That manners are important with a contact center. • How to build rapport with the callers. • How to deal with difficult customers. 0/8

• Lecture1.1
  Audio Workshop – Contact Center Training 30 min
• Lecture1.2
  Video Content – Contact Center Training 30 min
• Lecture1.3
  E Book on Contact Center Training 30 min
• Lecture1.4
  Training Manual – Contact Center Training 30 min
• Lecture1.5
  Instructor Guide – Contact Center Training 30 min
• Lecture1.6
  Activities on Contact Center Training 30 min
• Lecture1.7
  Ice Breakers – Contact Center Training 30 min
• Lecture1.8
  PowerPoint presentation – Contact Center Training 30 min