Call Center Training

Curriculum  • Define and understand call center strategies. • Identify different types of buying motivations. • Create SMART Goals. • Familiarize myself with strategies that sharpen effective communication. • Use proper phone etiquette. • Set benchmarks. 0/9

• Lecture1.1
  Audio Workshop – Call Canter Training 30 min
• Lecture1.2
  Video Content – Call Center 30 min
• Lecture1.3
  E Book – Call Canter Training 30 min
• Lecture1.4
  Training manual – Call Center Training 30 min
• Lecture1.5
  Instructor Guide – Call Center Training 30 min
• Lecture1.6
  Activities – Call Canter Training 30 min
• Lecture1.7
  Ice Breakers – Call Center Training 30 min
• Lecture1.8
  PowerPoint presentation – Call Center Training 30 min
• Lecture1.9
  E Learning – Call Center Training 30 min